Can I be sure my cake will be delivered on time?
Absolutely. There is no recreating the experience of receiving a cake on the actual day of one's birthday, and we are committed to fulfilling this pledge to our customers. For your own peace of mind, we also provide direct access to the shipment process through our Cake Tracker so you can see precisely when your order is received. Please be advised that orders must be fully entered by 4:50pm Eastern for the cake to arrive next day.
At what time will my gift cake be delivered?
It depends. If you choose to have a cake delivered via the standard 2-Day service or Overnight ("Next Day Air Saver"), UPS guarantees delivery by end of day, up to 7:30pm local time (though most deliveries occur by 5pm). You may also choose to send your gift cake via UPS A.M. Service, for which delivery is guaranteed by 12pm local time. The additional charge for A.M. Service is either $5.00 (if shipping via 2-Day service -- businesses only) or $10.00 (if shipping via Overnight service -- residential and business addresses accepted). Aside from the morning delivery service option, we are otherwise unable to request specific delivery times, as it will depend on when your recipient's local UPS driver makes their rounds.
What if my gift arrives late?
On-time delivery is of utmost importance to us and our delivery service provider UPS. If you experience complications with the delivery of your order you may be eligible a refund on your shipping amount or the total order amount if the cake is damaged. Please notify us by clicking
here and sending your name, contact information and order number. A Bake Me A Wish! representative will contact you shortly thereafter to resolve the matter.
Please be advised that we must receive notification no later than 14 days after the package is received in order to process a reship or refund.
How does the cake stay fresh?
We spent the better part of a year testing various methods for delivery, consulting with some of the most experienced packaging engineers. Our system is tried and true, utilizing various components such as air packs and ice gels to keep your gift secure and fresh.
What kind of ingredients do you use?
We use only the finest ingredients with — yes — creamy frostings, German chocolate, cane sugars, sweet butter and all the other great things that make cakes delicious and indulgent.
Please note, we do not offer any cakes that are eggless, sugar-free, dairy-free nor gluten-free.
Can I add a personalized message?
In many respects, your thought and message is the gift and our cake is the icing on the... well, you get the idea. As part of the checkout process simply select an occasion and the appropriate greeting card will be registered, then fill your text. Remember, this is a gift, so your recipient will not know who has sent the cake unless you fill in the card!
Can I deliver a cake to a college or university? What about other institutions?
Most colleges (as with hotels and other places of business) have their own protocol for receiving packages. We highly recommend contacting the place to which you wish to send the gift cake and find out information regarding their on-site mail process. Most colleges/hotels/businesses will not give the UPS driver access to their grounds/facilities in order to search out a recipient directly, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up.
As our gift cakes are perishable, it is best to find out as much information as possible before ordering to ensure your gift is received in a timely manner (i.e., how to fill out the UPS shipping label properly, where specifically the cake will be delivered to, who will sign for it, etc.).
If no one is home at the time of delivery will my gift cake be left at the front door?
The answer to this question is both Yes & No - Yes, if to a house or deemed "safe to leave" by the UPS driver, however that is at the UPS driver's discretion. No, if an office or an apartment where public display and accessibility is apparent. This is for both safety and security reasons. A UPS door notice will be left to communicate that a package delivery has been attempted.
What if I realize after the fact that I entered part of the shipping address incorrectly -- will my cake still be delivered on time?
Possibly. In the event we’re notified of an incorrect shipping address, we will do our best to fix the situation promptly. We contact UPS directly to update the shipping information, but timing of the updated delivery depends upon the distance from the original location to the updated address. In most cases, delivery to the new address will occur the following day, as the cake must first be taken back to the local facility to be resorted. If the original zip code is close enough to the altered destination’s zip code, UPS will do their best to get the cake there the same day (though not guaranteed).
Please be advised that in the event we need to update/correct a shipping address (due to an incorrect street name or number, city, state and/or zip code) for a cake that has been shipped, you will be charged an additional $10.00 fee, which is our cost with UPS for making a change.
Are the cakes kosher?
Yes, all our cakes are Chof-K certified.
I have two discount codes; can I combine these offers?
No. Bake Me A Wish!'s discount policy does not allow two or more discounts to be combined. You will receive the higher of the two discounts.
